Privacy Policy

1. Introduction & Scope

At MeroZodi (accessible at https://merozodi.com), we respect and protect the privacy of every individual who registers on our platform. This Privacy Policy details how we collect, use, store, and safeguard your personal information, matrimonial biodata, horoscope details, and communications.

By accessing MeroZodi, creating a member profile, or utilizing any of our matchmaking features, you consent to the data collection and processing practices described in this document.

2. Categories of Information We Collect

To provide a tailored, authentic matchmaking experience and safeguard our community from fraudulent actors, we collect the following categories of data:

• Account Authentication Details: Full legal name, verified email address, mobile phone number, date of birth, gender, and cryptographic password hashes.
• Matrimonial Biodata & Cultural Details: Religion, caste, sub-caste, mother tongue (Nepali, Newari, Maithili, etc.), height, weight, marital history, education qualifications, occupation, annual income brackets, current residential location, and family background details.
• Astrological Parameters (Kundali & Gun Milan): Rashi (Moon Sign), Gotra, Manglik Dosha status, exact birth time, and birth coordinates. These are processed strictly to compute Vedic Ashtakoota compatibility scores.
• Government Identity Documents (KYC): Scanned copies of citizenship certificate, passport, or national identity card submitted exclusively for verified badge authentication. KYC documents are stored in isolated encrypted vaults and are never exposed publicly or shared with other members.
• In-App Interactions & Communications: Encrypted chat messages, photo attachments, voice/video call session timestamps, saved profile bookmarks, and connection request histories.

3. How We Use Your Information

We process your data strictly for legitimate matrimonial matchmaking purposes, including:

• Generating intelligent partner compatibility recommendations based on mutual lifestyle, cultural, and astrological criteria.
• Verifying member identity to maintain a 100% genuine and safe matrimonial community.
• Processing secure subscription upgrades via licensed digital wallet payment gateways (eSewa, Khalti, Fonepay, ConnectIPS).
• Delivering real-time communication alerts, connection requests, and profile activity updates.
• Investigating member reports, policy violations, and unauthorized account access.

4. Member Privacy & Visibility Controls

We believe every member should have absolute sovereignty over their personal visibility:

• Phone Number Masking: Your mobile number is hidden by default and is only revealed to connected members who have sent a request that you have explicitly accepted.
• Photo Gallery Privacy: You can configure your photo gallery visibility to "Public to all members", "Verified members only", or "Upon accepted request only".
• Profile Hide & Incognito: You may pause, hide, or deactivate your profile temporarily from the Dashboard whenever you wish to pause matchmaking.

5. Data Security & Storage Architecture

We implement bank-grade security protocols to protect your sensitive records:

• End-to-end 256-bit Transport Layer Security (TLS/SSL) encryption across all web and mobile API requests.
• Industry-standard Bcrypt password hashing and multi-layer database encryption for sensitive KYC data.
• Automated security monitoring for suspicious login anomalies and rate-limited API protection.

6. Right to Erasure & Account Deletion

You have the absolute right to delete your profile and request permanent erasure of your personal data at any time:

You can initiate account termination directly from your Dashboard > Settings or by emailing our Data Protection Officer at privacy@merozodi.com. Upon verification, all your profile details, KYC documents, uploaded photographs, and chat archives will be permanently purged from our primary database within 48 hours.

7. Data Protection Officer & Grievance Contact

If you have any questions, grievances, or inquiries regarding your data rights or this Privacy Policy, please contact our legal desk:

• Email: privacy@merozodi.com
• Helpline: +977-1-4567890 / +977-9801234567
• Physical Address: MeroZodi Legal Desk, Lazimpat, Kathmandu, Nepal